Residents can dial 3-1-1 from their landline or mobile phone to reach the Mayor's Center for City Services. Representatives will tend to non-emergency calls during business hours and residents will be able to leave a message during off-hours. Calls will be tracked 24 hours a day through a comprehensive database, which will allow the city to monitor the incoming flow and types of requests, and follow up with residents with updates.
The PVD311 mobile application is available to download now on iOS through the Apple App Store and for Android on Google Play...
In addition to the mobile app, the City of Providence also offers 24-hour online assistance at http://providenceri.com/pvd311.